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Hillingdon Council revamps social care services

Teachers, police and health staff can make use of a new hub for advice and support, which could include reporting concerns for a child’s welfare or requesting a mental health assessment for a resident. Hillingdon Council has revamped its social care services to offer improved early help and prevention for families living in the borough.

The council said its teams will adopt a multi-agency, locality approach to support children at the earliest possible stage by working closely with partners across Hillingdon in services for young people. Cllr Jane Palmer, Hillingdon Council’s cabinet member for health and social care, said: “Early intervention is crucial in supporting families and preventing children from entering the social care system at a later point in life, and we are thrilled that our new contact hub will offer round the clock support to Hillingdon residents.

“Our social care services have undergone an incredible transformation to offer residents and professionals the best possible service at the earliest point of call, and to give local families the support required to become stronger and more resilient.”


Families will be able to make use of a "Stronger Families" hub, which allows them to report concerns for children’s welfare, access to parenting advice and support, or questions regarding special educational needs.


According to the council, the new system will enable teams to intervene early and ensure that local families have fast access to a wide range of support services.


Siobhan Appleton, a designated nurse at NHS Hillingdon Clinical Commissioning Group, said: “As soon as difficulties arise at any point in a child’s life, early help and intervention can help to improve the child’s experience at home, school and within the local community. “This multi-agency, holistic early intervention should be part of a continuum of support to address child and family need, allowing an appropriate and timely response to differing and often changing levels of need.”

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